pk365's Privacy Policy & Data Protection

This privacy policy ("Policy") is issued by the pk365 platform ("we", "us", "pk365") and applies to all members ("you", "user") who use our website and services. We take the privacy of your personal information very seriously.

pk365 is a trusted online betting and casino platform in Bangladesh. When you use our services, we collect certain information — solely for the purpose of providing you with a better experience. By reading this policy, you will learn what types of information are collected, how it is used, and what your rights are.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any of the terms, please refrain from using our services.

1.1 Registration & Account Information

When you create an account on pk365, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above are eligible to use the service)
• Email address
• Mobile number
• Username and password (passwords are stored in encrypted form)
• Address (where applicable)

1.2 Identity Verification Information (KYC)

To ensure a safe environment and prevent fraudulent activity, we may collect the following documents as part of identity verification (KYC):

• Copy of National ID (NID) or passport
• Bank account or mobile banking (bKash, Nagad, Rocket) details
• Proof of address document

1.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, method, and date. We never collect or store your mobile banking PIN, password, or full bank card number.

1.4 Usage & Technical Information

While you use our platform, certain information may be collected automatically, such as:

• IP address and device type
• Browser type and operating system
• Page visit history and session duration
• Cookie and local storage data (details below)
• Referrer URL (the page you came from)

pk365 uses your information only for the following legitimate purposes:

• Account management: To create accounts, protect logins, and process transactions.
• Identity verification: To confirm age and identity so that minors cannot access the service.
• Fraud prevention: To detect unusual transactions and prevent multiple accounts.
• Customer support: To resolve issues and provide effective assistance via live chat.
• Platform improvement: To analyze the user experience and improve the quality of our services.
• Legal compliance: To comply with applicable laws and regulations.
• Communications: To send important account-related messages and bonus information (with your consent only).

pk365 applies industry-standard security measures to keep your information safe. All sensitive data stored on our servers is protected with SSL (Secure Socket Layer) encryption. TLS protocol is used during data transfers.

We continuously review our security infrastructure. Firewalls, access controls, and regular security audits are conducted to prevent any unauthorized access.

Your information can only be accessed by staff who need it for their work, and all such staff are bound by strict confidentiality agreements.

3.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may need to be retained for a specified period for legal and regulatory reasons. Once the required period has ended, we securely delete or safely archive the data.

pk365 never sells your personal information to third parties. However, information may be shared with third parties in certain specific cases:

• Payment processors: Relevant information may be shared with bKash, Nagad, Rocket, and bank transfer services to complete transactions. These organizations are governed by their own privacy policies.
• Technology partners: Technology providers required to operate the platform may process data to a limited extent, but they are obligated to act only in accordance with our instructions.
• Legal requirements: We may be legally required to provide information in response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: Relevant information may be shared for the purpose of investigating fraudulent activity.

In all such cases, we ensure that third parties do not use your information beyond what is necessary.

pk365 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the site will not function properly.
• Analytics cookies: Used to understand how you use our site so we can improve the experience.
• Preference cookies: To remember your language preferences and personal settings.

5.2 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, please note that disabling certain cookies may limit some features of the site.

As a user of our platform, you have the following rights:

To exercise these rights, contact us at [email protected].

pk365 strictly does not provide services to persons under the age of 21. Our platform is for those aged 21 and above only. We verify age at the time of registration, and if we find that a minor is using an account, that account will be closed immediately and the associated information will be securely deleted.

Our servers may be located in various countries. If your information is transferred to another country, we ensure that your data receives the same level of protection in that country. We only work with trusted and secure third parties who comply with international security standards.

If for any reason a breach of our security systems occurs and your information is potentially at risk, we will notify you without delay. Our security team is always ready to respond quickly to such incidents.

If you also notice any unusual activity on your account — such as an unrecognized login or an unexpected transaction — please inform us immediately via our 24/7 live chat or by email at [email protected].

pk365 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email or through a notice on the platform. Continued use of the site after changes have been made will be considered as your acceptance of the updated policy.

The date of the change will always be displayed at the top of this page under the "Last Updated" section.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available on the website 24 hours a day, 7 days a week

We will process all data-related requests as quickly as possible and will endeavor to provide you with a satisfactory resolution.